List of active policies

Full policy

Set out below are terms and conditions that apply to enrolment in our public

education courses or registration to attend our events.

Last updated – June 2022

These terms and conditions contain important information about your enrolment or

registration (as the case may be), including our cancellation policy, what happens if we

need to change or cancel a course or event and our limitation of liability.

Please scroll to the applicable terms and conditions for your purchase and read carefully to

ensure you are fully aware of your rights and obligations under the applicable terms and

conditions.

Minone Pty Ltd public course enrolment terms and conditions

Please read the following carefully to ensure you are fully aware of your rights and

obligations under these Terms and Conditions.

Participant enrolment

Enrolment is subject to receipt of your payment and our confirmation of availability. You

must pay any invoice within 7 days of receipt and payment must be received in full before

we provide course materials and course commencement.

If you have enrolled online within the current period (not for a future course) you will be

provided with immediate access to course materials subject to receipt of payment. 

Member course fees

Member course fees are only available to Minone Pty Ltd Members.

Enrolment changes by you

If for any reason you are no longer able to attend the course on the date you have enrolled

for, you may give us a request in writing to cancel, transfer or substitute your

enrolment. Please note that a charge may apply. Further details are set out below.

We deduct any applicable charge from any refund due to you. In addition, any of our

materials already provided to you must be returned before we remit any refund and/or

confirm a transfer or substitution.

If for any reason you do not provide us with the required notice or do not attend the

course, no refunds are payable and no changes to your enrolment will be accepted. We

may review this policy in the case of special circumstances where sufficient evidence is

provided.

For all online course changes including cancellation, transfer or substitutions are NOT

available after you have accessed the course in Moodle. 

Cancellation

You may cancel your enrolment altogether. However, you may consider transferring to

another course option or substituting another eligible participant as further explained

below.

Transfer

If you wish to transfer to a different course date; to a different course altogether; or to a

different course format, you may request to transfer your enrolment. Only one transfer is

permitted per enrolment and the alternative option must be within 12 months of your

original course.

A transfer request is subject to availability of the alternative date, course or format in your

request and may incur additional fees. You will be contacted to confirm your new event, or

we will place you on a waitlist if the alternative option is not available at the time of your

request.

If you transfer to a different course or different delivery format any difference in the course

fee will be payable by you or refunded by us as applicable and subject to any charge as

explained below. The new enrolment course dates will apply.

Any further transfer request will be treated as a cancellation and will incur a 100%

cancellation charge.

Substitution

You may request to substitute another person to enrol in your place. Only one substitution

is permitted per enrolment. The proposed substitute must review and confirm to us that

they meet the enrolment criteria applicable for that course before we will accept the

substitution.

If the substitution involves a participant change from an Minone Pty Ltd Member to a non-

member (or vice versa), any difference in the course fee will be payable by you or

refunded by us as applicable and subject to any charge as explained below.

Any further substitution request by you or the substitute will be treated as a cancellation

and will incur a 100% cancellation charge.

*Please note where a transfer of enrolments requires new notes to be issued these will be

charged at the applicable fee at the time of transfer).

We exclude weekends, public holidays and the first day of a course (course start date)

when calculating how many days’ notice you have provided for any requested changes to

your enrolment.

Enrolment changes by us

If we are required to cancel or vary course dates or locations due to circumstances outside

our control, including insufficient course enrolments, you will be offered a full refund of the

total course fee, or a transfer or substitution, which will not be treated as a request by you

for the limits specified above. However, unless required by an applicable law, we will not

be responsible for any airfare, hotel or any other direct or indirect costs or losses incurred

by participants in any circumstances and you are strongly encouraged to take this into

account when booking travel arrangements.

Where access to online courses is affected by Minone Pty Ltd’s systems outage (website

and Moodle) which is greater than forty eight hours (or multiple instances of outages), the

course access period may be extended by the amount of time that the site has not been

available. 

Privacy

By registering, you acknowledge that you have read and understood the Minone Privacy

policy as amended from time to time, and agree with and consent to the practices

described in that Privacy Policy.

When you register for a course we will ask you to provide us with information that

personally identifies you or allows us to contact you (Personal Information) in connection

with the operation of the course . Minone Pty Ltd agrees that it will only collect, store,

distribute and communicate Personal Information which is provided to Minone Pty Ltd by

you, or is otherwise collected by Minone Pty Ltd as a result of your access to, and use of

the course material in accordance with the  Minone Privacy Policy.

On the commencement date of a course the Minone Pty Ltd will share your name and

preferred contact email address with your fellow Cohort members to facilitate valuable

peer to peer connection. If you do not consent to sharing your contact email address

please contact your Minone to discuss your concerns a minimum of 3 days prior to the

Online Education course commencement date.

Disclaimer

Regarding Information Technology and Communications (ITC), Minone Pty Ltd confirms it

will take reasonable steps to utilise quality ITC services and processes, including provision

of identified mitigants in the event of an error, for example the provision of alternate

internet service for facilitators in the event of poor internet coverage. Notwithstanding this,

the Minone Pty Ltd does not guarantee that online facilitation will be performed error-free

or uninterrupted, or that Minone Pty Ltd will correct all online facilitation errors. You

acknowledge that Minone Pty Ltd does not control the transfer of data over

communications facilities, including the internet, and that the online facilitation may be

subject to limitations, delays, and other problems inherent in the use of such

communications facilities.

Accordingly, Minone Pty Ltd is not responsible for any delays, delivery failures, recording

failures or other damage resulting from such problems. To the extent not prohibited by law,

there are no express or implied warranties or conditions including for systems, networks or

environments or satisfactory quality.

Use of material

Materials and content made available to you as a course participant are subject to

copyright and other rights owned by Minone Pty Ltd or its licensors. All such material is

protected by the Copyright Act 1968 (Cth) and other international copyright and intellectual

property laws.

You may only use the materials and content for your own private non-commercial use. No

part of the materials and content covered by copyright should be copied, reproduced,

modified, distributed, transmitted, or republished in any form or by any means without the

written permission of the Minone Pty Ltd.

International participants

For participants who enrol in a course outside Australia, payment of the applicable course

fee must be made free and clear of any tax, withholding or other amount and we shall be

entitled to recover from you any such amount deducted.

General

These Terms and Conditions are in addition to your rights under the Australian Consumer

Law.

From time to time, we may update these Terms and Conditions. The updated Terms and

Conditions will apply to all enrolments from the time of posting on our website onwards.

Minone Pty Ltd Event Registration Terms & Conditions

Please read the following carefully to ensure you are fully aware of your rights and

obligations under these Terms and Conditions.

There are two types of Minone Pty Ltd Events, namely:

Online: The event takes place via an online delivery eg course exercises, lessons and

tests– participation is undertaken via the users Moodle portal

Online: The event takes place via an online delivery eg Webinar– participation is

undertaken by joining the event online via a link provided by the Minone Pty Ltd.

The respective Change of Event Registration Timings and Charges* for each type of

Minone Pty Ltd Event is outlined in a table below.

Event registrations

Registration is subject to receipt of your payment and our confirmation of availability. You

must pay any invoice within 7 days of receipt and payment must be received in full before

the event.

Member registration costs

Member registration costs are only available to Minone Pty Ltd Members. Non-members

wishing to join the Minone Pty Ltd and be eligible for the Member registration cost should

complete the Membership application form online. 

Registrations changes by you

If for any reason you are no longer able to attend the event for which you have registered,

you may give us a request in writing to cancel or substitute your registration. Please note

that a charge may apply. Further details are set out below.

We deduct any applicable charge from any refund due to you.

If for any reason you do not provide us with the required notice or do not attend the event,

no refunds are payable and no changes to your registration will be accepted. We may

review this policy in the case of special circumstances where sufficient evidence is

provided.

Cancellation

You may cancel your registration altogether. However, you may consider substituting

another attendee as further explained below.

holidays and the event day when calculating how many days’ notice you have provided for

any requested changes to your registration.

Registration changes by us

If we are required to cancel or vary event dates or locations due to circumstances outside

our control, including insufficient event registrations, you will be offered a full refund of the

total registration cost, or a substitution, which will not be treated as a request by you for

the limits specified above. However, unless required by an applicable law, we will not be

responsible for any airfare, hotel or any other direct or indirect costs or losses incurred by

attendees in any circumstances and you are strongly encouraged to take this into account

when booking travel arrangements.

Privacy

By submitting the Event Registration Form, you acknowledge that you have read and

understood the Minone Privacy Policy available at and agree with and consent to the

practices described in that Privacy Policy.

Use of material

Materials and content made available to you as an event attendee are subject to copyright

and other rights owned by Minone Pty Ltd or its licensors. All such material is protected by

the Copyright Act 1968 (Cth) and other international copyright and intellectual property

laws.

You may only use the materials and content for your own private non-commercial use. No

part of the materials and content covered by copyright should be copied, reproduced,

modified, distributed, transmitted, or republished in any form or by any means without the

written permission of the Minone Pty Ltd.

International participants

For participants who register for an event outside Australia, payment of the applicable

registration cost must be made free and clear of any tax, withholding or other amount and

we shall be entitled to recover from you any such amount deducted.

General

These Terms and Conditions are in addition to your rights under the Australian Consumer

Law.

From time to time, we may update these Terms and Conditions. The updated Terms and

Conditions will apply to all registrations from the time of posting on our website onwards.

Minone Pty Ltd webinar terms and conditions

Set out below are the terms and conditions that apply to enrolment and participation in an

Minone Pty Ltd Webinar (Terms and Conditions).

Please read the following carefully to ensure you are fully aware of your rights and

obligations under these Terms and Conditions.

Webinar registrations

The Minone Pty Ltd provides interactive seminars conducted over the internet (Webinars).

Registration for a Webinar is subject to receipt of your payment and our confirmation of

availability. You must pay any tax invoice from the Minone Pty Ltd within 7 days of receipt

and payment must be received in full before the Webinar (whichever is earlier).

Registration is only available to individuals. The purchase of a Webinar is for use by the

registered participant only and registration information should not be forwarded on to third

parties; doing so may hinder your own access, as Webinar entry is by prior registration

only.

Member prices

Member prices are only available to Minone Pty Ltd Members. Non-members wishing to

join the Minone Pty Ltd and be eligible for the Member price may apply for membership

online .

International participants

For participants who register for a Webinar outside Australia, payment of the applicable

registration cost must be made free and clear of any tax, withholding or other amount and

we shall be entitled to recover from you any such amount deducted.

Changes by you

If for any reason you are no longer able to attend the Webinar for which you have

registered, you may submit a request to cancel or transfer your registration. This request

must be submitted via your MySite account or in writing to your membership partner within

the required notice period set out below.

If for any reason you do not provide us with the required notice or do not attend the

Webinar, no refunds are payable and no changes to your registration will be accepted.

All webinar cancellation or transfer requests will be subject to availability of the alternate

webinar requested. Any difference in price will be payable by you or refunded by us as

applicable and subject to any condition as set out below.

Cancellation and Transfer conditions

Live Webinar:

Cancellation or transfer with a full refund (if applicable), is available any time prior to the

day of the Webinar.

Cancellation or refund is not permitted on the day of the webinar.

Recorded Webinar:

Cancellation or transfer with a full refund (if applicable) is available any time within 30 days

of the purchase date and you have not commenced viewing the recording,

Cancellation or refund is not permitted on the day of the webinar.

We may review this policy in the case of special circumstances where sufficient evidence

is provided at our discretion.

Changes by us

If we are required to cancel a webinar you will be offered a full refund of the total

registration cost or if we are required to vary Webinar dates due to circumstances outside

our control your registration will be transferred to the new date and you will be duly

notified. If you are unable to attend the new date you are entitled to cancel your

registration and receive a full refund of the total registration cost.

Subject to any applicable law, the Minone Pty Ltd will not be responsible for any direct or

indirect costs or losses incurred in any circumstances.

The Minone Pty Ltd reserves the right to accept registration, change facilitators, Webinar

content, and dates, as necessary.

Privacy

By registering, you acknowledge that you have read and understood the Minone Privacy

Policy and agree with and consent to the practices described in that Privacy Policy.

In connection with the operation of the Webinar we will ask you to provide us with

information that personally identifies you or allows us to contact you (Personal Information)

when you register for the Webinar.

Webinar recording notice

The Webinar includes a feature that allows audio and any documents or other materials

exchanged or viewed during the session to be recorded. By attending an Minone Pty Ltd

Webinar, you acknowledge that any contribution may be recorded, and consent to such

activities and the future use, including the sale, by the Minone Pty Ltd of any recordings. If

you do not consent to the recording, please contact Minone to discuss your concerns at

least 14 calendar days prior to the Webinar date.

Recorded Webinar Conditions

The expiration date of a recorded Webinar will be advised to you at the time of your

purchase and within 48 hours of the expiration date the hyperlink for the recorded Webinar

will cease to function. You may view a recorded Webinar up to a maximum of 2 times.

Where the percentage of a recorded Webinar viewed is greater than 0 percent, this will

qualify as 1 viewing. The Minone Pty Ltd will use reasonable endeavours to upload the

recorded Webinar within 48 hours of the live Webinar broadcast.

Webinar participation and behaviour

Webinar participation may require you to configure your software settings on your web-

device upon first use or require you to download the software for your operating system.

You can access the Webinar from your smartphone, iPad or tablet.

Any views expressed by you during a Webinar must be your own. During a Webinar you

must not behave in a manner or distribute any material which is abusive, defamatory,

obscene, contrary to law or to the rights of any person. The Minone Pty Ltd may remove

you and any offending material from a Webinar and decline your future participation in

Minone Pty Ltd Webinars for any behaviour which the Minone Pty Ltd considers

contravenes this clause.

Use of material

Materials, content made available to you as a participant and any Webinar recording are

subject to copyright and other rights owned by Minone Pty Ltd or its licensors. All such

material is protected by the Copyright Act 1968 (Cth) and other international copyright and

intellectual property laws.

You may only use the materials and content for your own private non-commercial use. No

part of the materials and content covered by copyright should be copied, reproduced,

modified, distributed, transmitted, or republished in any form or by any means without the

written permission of the Minone Pty Ltd.

General

These Terms and Conditions are in addition to your rights under the Australian Consumer

Law. From time to time, we may update these Terms and Conditions. The updated Terms

and Conditions will apply to all registrations from the time of posting on our website

onwards.

My Moodle User Terms

About Us: Minone Pty Ltd ATF Kegg Investments Trust ABN 43 867 066 970 (Minone Pty

Ltd, us or we) operates this Website and provides the Courses and other Services

Legal agreement: These User Terms (Terms), our Policies and other legal terms notified

to you when you opened your Account are a legal agreement between users of this

Website (you) and Minone Pty Ltd. The Terms cover your access to and use of this

Website and the supply and use of Minone Pty Ltd Materials and Services via the Website

including the Courses.

Acceptance: By accessing or using this Website you acknowledge that you have read

and agree to be bound by these Terms and our Policies. If you do not agree to these

Terms or our Policies, please do not use this Website.

Alterations: Minone Pty Ltd may alter these Terms from time to time by posting an altered

version on this Website. By continuing to use this Website, you accept the Terms current at

the time you access and use it.

Meaning of defined words: Capitalised words used in these Terms are explained at the

end of these Terms.

Purpose of Website: This Website provides a place for Participants to participate in

Courses offered by Minone Pty Ltd including participating in Discussion Fora, lodging

Participant Submissions, to assist Facilitators in providing Facilitation Services and for

Markers to provide Marker Responses to Participant Submissions. Only the Minone Pty

Ltd and its Personnel and current Participants, Facilitators and Markers are permitted to

access and use this Website.

Application of Terms: These Terms apply to you if you are a Participant, a Facilitator or a

Marker or if you otherwise access this Website. Different parts of these Terms apply to

Participants, Facilitators and Markers respectively while some parts apply to all users of

this Website. Please read these Terms accordingly.

Contacting us: To notify us, please email us at  EducationOperations@Minone Pty

Ltd.com.au . Contacting you: We may use your notified email address to contact you. You

acknowledge that we may be unable to provide you with the Services or contact you if you

do not give us your current email address.

Your Account: Participants, Facilitators and Markers must already hold an Account before

they can use the Website. If you do not hold an Account you cannot access the Website.

Accounts are created at the discretion of Minone Pty Ltd.

Usernames and Passwords: Your Account and the Website are accessible via the

Minone Pty Ltd Login by entering your unique username and password. You are

responsible to prevent unauthorised disclosure of or access to your username and

password. You are responsible for all use of your username and password.

Connection and data charges: Your telecommunications service provider may impose a

connection or data charge for all Minone Pty Ltd Materials and other material such as

Participant Submissions, Facilitator guides (Facilitators only) and Marker Responses

uploaded to or downloaded from the Website (if applicable) or through Third Party

Applications, as applicable. You are responsible to pay any applicable connection or data

charges.

Intellectual property: Minone Pty Ltd Materials and content displayed on or comprised by

the Website are subject to copyright and other rights owned by Minone Pty Ltd or its

licensors. All such material is protected by the Copyright Act 1968 (Cth) and other

international copyright and intellectual property laws. Minone Pty Ltd Materials comprising

brands, names, images and logos displayed on the Website may be the subject of

registered trademarks of Minone Pty Ltd or its service providers and protected by the

Trade Marks Act 1995 (Cth) and other international trade mark and intellectual property

laws.

Use of Minone Pty Ltd Materials: You may access, display, download and print portions

of the Website only for your own private non-commercial use if you are a Participant or

solely in connection with providing the Facilitation Services or Marker Services if you are a

current Facilitator or Marker, respectively. You may only access and use Course materials

if you have paid us the Fees for the applicable Course, for the duration of that Course, or if

you are a Facilitator or a Marker in respect of the relevant Course. These access and use

permissions are subject to you not modifying the content displayed on or accessed

through this Website including the Minone Pty Ltd Materials, keeping intact all copyright,

trade mark, and other proprietary notices, and to any additional restrictions or express

exceptions displayed on the Website. You must not seek to circumvent or disable any

technological protection measures contained within the Website, the Minone Pty Ltd

Materials or any Third Party Materials. Any other use of material on the Website including

the reproduction, modification, distribution, transmission, re-publication or display of the

content on this Website is strictly prohibited. Nothing in these Terms or on the Website

does or is intended to transfer any Intellectual Property Rights in the Minone Pty Ltd

Materials or the Third Party Materials to any person.

Uploading materials: You agree to comply with Minone Pty Ltd’s procedures and policies

in respect of uploading information and materials including Participant Submissions and

Marker Responses as specified on the Website. You must not post on the Website

including any Discussion Fora or distribute to any User any material that is abusive,

defamatory, obscene, contrary to law or to the rights of any person. You must not upload to

our database or the Website any information or materials which infringe any third party’s

copyright, patent, trade mark, trade secret, confidentiality, privacy or other proprietary or

Intellectual Property Rights or which violate any applicable law, statute, ordinance,

regulation, government policy or contract. Minone Pty Ltd may block or delete any material

posted to the Website which Minone Pty Ltd considers contravenes this clause.

Plagiarism and Auditing: Without limiting the previous paragraph, you warrant that all

Participant Submissions you prepare and lodge will be your own, original work.

Participants agree that by taking a Course your Participant Submissions may be submitted

for textual similarity review to Turnitin.com for the detection of plagiarism using Turnitin. All

Participant Submissions will be included as source documents in the Turnitin.com

reference database solely for the purpose of detecting plagiarism of such Participant

Submissions. Use of the Turnitin.com service is subject to the Usage Policy posted on the

Turnitin.com site. Minone Pty Ltd may from time to time contact Participants after they

have submitted a Participant Submission and ask them to outline the approach they

followed in structuring and presenting their Participant Submission. Minone Pty Ltd, in

consultation with its Markers, is solely responsible for decisions in relation to originality of

work and plagiarism. The Minone Pty Ltd may from time to time carry out Audits. If, as a

result of any Audit, the Minone Pty Ltd determines that a Participant has not fulfilled

Course requirements, the Minone Pty Ltd may apply penalties in accordance with its

Policies.

Information on the Website: Information on this Website and in the Minone Pty Ltd

Materials may or may not change from time to time. It is not promised or guaranteed to be

correct, current, or complete. This Website and the Minone Pty Ltd Materials may contain

technical inaccuracies or typographical errors. Minone Pty Ltd assumes no responsibility

(and expressly disclaims responsibility) for updating this Website or the Minone Pty Ltd

Materials to keep information current or to ensure the accuracy or completeness of any

posted information. Accordingly, you should confirm the accuracy and completeness of all

posted information.

Third party material including Third Party Applications: The Website may provide links

or references to third party websites (Linked Sites) or display or use Third Party Materials.

Minone Pty Ltd is not responsible for and does not endorse: (a) the content of Linked Sites

or Third Party Materials; (b) any use (or misuse) of information you may supply to or obtain

from a Linked Site or any Third Party Materials; or (c) any goods or services offered via

Linked Sites or any Third Party Materials. Participants and Facilitators are responsible for

agreeing to comply with the terms of use for any Third Party Applications.

Security of electronic communications: You acknowledge and agree that there are

security and delivery risks in using electronic mail and transmitting data via the Internet

and mobile devices. Accordingly, Minone Pty Ltd gives no guarantee that any electronic

communication you send to us, any electronic communication that we send you or any

data transmission you make via the Website or a mobile device (including uploading or

transmitting any Participant Submissions) will be secure, uninterrupted or delivered. You

make such communications and transactions and agree to receive electronic

communications from us at your own risk.

Technical requirements: Access to the Website and Services may only be available to

compatible devices which meet specific system or software requirements specified on the

Website from time to time. Minone Pty Ltd gives no warranty or guarantee that access to

or use of the Website or Services will be available to all devices and you are solely

responsible for ensuring that any device you use meets system, software or other

requirements specified on the Website from time to time.

Viruses: You are responsible for protecting your computer and other devices from

malicious or destructive content and programs such as viruses, worms and Trojans, and to

protect your information as you deem appropriate.

Use of the Website: You agree to comply with all applicable laws applicable to your use of

the Website. Without limitation, you agree not to use any device, software or routine to

interfere or attempt to interfere with the proper working of the Website including by

uploading or transmitting through the Website or to any Registered Users any viruses,

worms, Trojans or other potentially destructive programs designed to interfere with or

disrupt the normal operating procedures of the Website or any computer. In using the

Website, you must not engage in any unlawful practice including conduct which is

misleading or deceptive or likely to mislead or deceive. Use of the Website in

contravention of these Terms may result in you being banned from the Website, being

liable to Minone Pty Ltd for breach of contract and/or infringing applicable law.

Disclaimer of warranty: Use of this Website and the Minone Pty Ltd Materials is at your

sole risk. To the extent legally permitted, all materials, information, products, programs and

services are provided “as is”, with no warranties or guarantees. Minone Pty Ltd expressly

disclaims to the fullest extent permitted by law all implied, statutory and other warranties,

guarantees or representations including the warranties of merchantability, fitness for a

particular purpose and non-infringement of proprietary and Intellectual Property Rights.

Without limitation, Minone Pty Ltd does not represent or warrant that the functions within

the Website will be uninterrupted, error-free or secure, that any defects will be corrected,

or that the Website or the server/s that makes the Website available is free of viruses or

other harmful elements. You agree that in using the Website and the Minone Materials you

have not relied on any statement or representation made by Minone Pty Ltd not expressly

contained in these Terms. You understand and agree that if you download or otherwise

obtain materials, information, products, software, programs or services, you do so at your

own discretion and risk and that you will be solely responsible for any damages that may

result, including loss of data or damage to your computer system. If applicable law

prohibits the exclusion of any of the warranties, guarantees, conditions or representations

referred to above or elsewhere in these Terms, to the extent legally permitted, Minone Pty

Ltd limits its liability for breach of any such warranties, guarantees, conditions or

representations to resupply of the affected products or services or payment of the cost of

resupply of the affected products or services, at Minone Pty Ltd’s discretion.

Exclusion of liability: To the extent legally permitted, Minone Pty Ltd is not liable for any

Losses arising from this Website or any use of this Website or the Minone Pty Ltd

Materials or for the use or downloading of, or access to, any materials or products from or

through this Website even if Minone Pty Ltd is advised of the possibility of such Losses.

This exclusion of liability applies to all causes of action whether based on contract,

warranty, tort (including negligence) or any other legal theories. To the extent that this

exclusion of liability or any other exclusion or limitation of liability in these Terms in favour

of Minone Pty Ltd is unenforceable, invalid or ineffective for any reason, it will be severed

from these Terms. In that situation, Minone Pty Ltd’s maximum aggregate liability for all

Losses referred to in the relevant exclusion of liability under any cause of action referred to

above is limited to AUD$50.00.

Warranties: By using this Website you represent and warrant that: (a) all information and

data you submit to Minone Pty Ltd is correct, current and complete; and (b) you own all

Intellectual Property Rights in the participant Submissions you post to the Website and

otherwise have the right to upload such materials to the Website.

Indemnity: You agree to indemnify, defend, release and hold harmless Minone Pty Ltd

and its Personnel from and against all Losses made by any person arising out of: (a) your

use of this Website or the Minone Pty Ltd Materials; (b) any violation of these Terms, any

terms and policies it incorporates by reference, the rights of another party or any

applicable law; (c) any Participant Submission you post to the Website; or (d) any activity

related to your Account by you or any other person accessing the Website using your

Account username or password.

Privacy: Your privacy is important to Minone Pty Ltd. Further information about the

collection and use of your personal information is contained in our Privacy Policy. By

accessing, browsing or using this Website or by supplying any information to Minone Pty

Ltd, you acknowledge that you have read and agree with the terms of our Privacy Policy.

Data analytics: Minone Pty Ltd may from time to time draw reports on Website usage to

provide analytics on learning behaviours and patterns. This may include log in, content

access, Participant Submissions and access to any other resources that are provided on

the Website. This usage information is generally not linked to an individual Participant

excluding in the case of providing learning support, but is collated and de-identified.

Cancellations and suspensions: You may cancel your Account at any time by giving us

14 days written notice. We may cancel or suspend your Account at any time immediately if

you breach these Terms (including our Privacy Policy). At our sole discretion, we may also:

(a) remove, block or refuse to post to the Website any Participant Submission; (b) cancel

or suspend your Account; (c) cancel or suspend your access to the Website; or (d) cancel

or suspend the operation of the Website in its entirety at any time.

Personal use only: We provide access to this Website to you individually and personally

while you are a Participant or solely in connection with you providing the Facilitation

Services or Marker Services, as applicable, if you are a current Facilitator or Marker,

respectively. Your right to use the Website and participate in the Courses, if applicable,

cannot be assigned to anyone else and you must not re-sell the services offered by our

Website to anyone else or make other commercial use of the Services or the Website

without our prior written consent.

Mediation: Any complaint, dispute or controversy arising in any way out of these Terms or

use of the Website may at our option be referred to mediation conducted by and in

accordance with the rules adopted by the Australian Commercial Disputes Centre.

Severance: If any part of these Terms is unlawful, void or for any reason unenforceable

then that provision is deemed to be severed from these Terms and does not affect the

validity and enforceability of any of the remaining provisions of these Terms.

Waiver: No failures to exercise and no delay in exercising on our part any right or privilege

under these Terms operates as a waiver thereof. A waiver by us of any breach of these

Terms does not prevent the subsequent enforcement of that provision and will not be

deemed to be a waiver of any subsequent breach of that or any other provision.

Entire agreement: These Terms and any other document they refer to constitute the

entire and only agreement between the parties in relation to its subject matter and replace

all prior agreements, arrangements or understanding of any nature made by the parties or

any of them whether oral or written.

Excusing events: We will be under no liability to you in respect of anything which may

constitute a breach of these Terms by us arising by reason of any event or circumstances

beyond our reasonable control.

Assignment: You are not allowed to assign, novate or sub-contract any of your rights and

obligations under these Terms. We may assign, novate or sub-contract any of our rights

and obligations under these Terms at our discretion.

Relationship: Nothing in these Terms creates or is intended to create any relationship of

agency, partnership, joint venture, employment or similar between the parties.

Applicable law: These Terms are governed by the law of Victoria, Australia. The parties

submit to the non-exclusive jurisdiction of the courts of Victoria and its appellate courts.

Definitions: For the purposes of these Terms, the following terms have the specified

meanings:

Account means a user account authorised by Minone Pty Ltd and created by a User as

part of the registration process for, in the case of a Participant, enrolment in a Course, in

the case of a Facilitator, providing Facilitation Services and, in the case of a Marker,

providing Marker Services.

Minone Pty Ltd Login means the login facility. 

Minone Pty Ltd Materials means any information, documents, transcripts, data, audio

visual materials or recordings (including audio or video files of any type), or other materials

Minone Pty Ltd uploads to or displays on the Website from time to time in any form

including Course materials and Discussion Fora for the various online courses Minone Pty

Ltd makes available via the Website and Facilitator guides for Facilitators.

Audit means the random auditing by the Minone Pty Ltd in accordance with its Policies of

any Participant Submissions to determine whether the Participant Submissions are the

Participant’s own, original work.

Course means a training or certificate course using the Minone Pty Ltd Materials which

Minone Pty Ltd offers via the Website.

Discussion Fora means any online forum or tutorial provided to Participants in relation to

a Course in support of distance or online learning. Your participation in a Discussion Fora

is voluntary and your personal information (including your name, user name and location)

and comments will be visible to other Users in the relevant Discussion Fora.

Facilitation Services means the provision of services by a Facilitator in relation to

Courses including presenting Courses to Participants using the Minone Pty Ltd Materials,

on and subject to the terms of the contract between the individual Facilitator and Minone

Pty Ltd.

Facilitator means a contractor retained by Minone Pty Ltd to provide the Facilitation

Services who accesses the Website in connection with the Facilitation Services including

accessing the Minone Pty Ltd Materials and materials prepared by Minone Pty Ltd for

Facilitators to assist in delivery of the Courses.

Fees means the fees payable by a Participant for a particular Course as specified on the

Website from time to time.

Intellectual Property Rights means statutory, proprietary and all other rights throughout

the world in respect of copyright, trade marks, confidential information, patents, designs

and all other rights of a like nature, by law in force in any part of the world including all

applicable renewals and extensions.

Losses means losses, expenses, claims, proceedings, damages and costs (including

actual, special, direct, indirect, incidental, exemplary or consequential, lost profits,

business interruption, lost savings or loss of programs or other data) of every kind and

nature.

Marker means a contractor retained by Minone Pty Ltd to provide the Marker Services

who accesses the Website in connection with the Marker Services.

Marker Responses means responses by Markers to Participant Submissions including

grading results and comments, if applicable.

Marker Services means the provision of services by a Marker in relation to Courses

including marking examination responses and assignments submitted by Participants, on

and subject to the terms of the contract between the individual Marker and Minone Pty Ltd.

Participant means a person who is currently enrolled in a Course offered via the Website.

Participant Submissions means materials submitted by Participants in connection with

completing Courses including examination responses and assignments and any

comments or participation in Discussion Fora.

Personnel means Minone Pty Ltd’s officers, directors, employees, agents, contractors,

licensors and suppliers.

Policies means Minone Pty Ltd’s policies and procedures in place from time to time

including, without limitation, the Assessment Documentation from the Course information

on the OneWayLearning website and Privacy Policy.

ReadSpeaker means the text-to-speech software used by Minone Pty Ltd and the

Participants to convert Course materials and most Course Participant instructions to

speech.

Registered User means any person who has registered an Account. 

Services means the offering of Courses and supply of online resources and activities via

the Website and any other services offered by us from time to time as specified on the

Website.

Third Party Applications means software and other applications used on or in respect of

the Website or the Courses and includes Turnitin.

Turnitin means the plagiarism checking software used by Minone Pty Ltd and the Markers

to minimise and detect incidents of plagiarism in Participant Submissions, and any

replacement software used by Minone Pty Ltd and the Markers from time to time.

User means any person who accesses the Website and includes Participants, Facilitators

and Markers.

Website means the website located at OneWayLearning.com.auand any other application

distribution platform (including mobile applications) through which Minone Pty Ltd provides

the Services.

Full policy

1. About this policy

1.1 This privacy policy (Policy) sets out the information handling practices of Minone Pty

Ltd (Minone). It does not cover personal information about our employees (which includes

all past and present employees, but excludes applicants for a position with us, contractors

and consultants, which are covered by this Policy).

1.2 Personal information refers to information or an opinion about an identified or

reasonably identifiable individual, regardless of whether it is recorded in material form or

whether it is true or false. Sensitive information is a sub-category of personal information

and includes details about race, ethnicity, political affiliations, membership of professional

trades and associations, and health and biometric information (including any relevant

COVID-19 requirements). We will refer to sensitive information when we refer specifically

to this type of information. Where we mention personal information, this automatically

includes sensitive information.

1.3 We handle personal information in accordance with the Privacy Act 1988 (Cth)

including the Australian Privacy Principles (Privacy Act) and this Policy.

1.4 Individuals based in the European Union have rights as set out in our European Union

Privacy Policy.

2. Collection of personal information

2.1 We use the information we collect from you to deliver various products and services,

including but not limited to:

(a) contacting individuals;

(b) conducting educational and training courses;

(c) providing membership services;

(d) holding events such as webinars;

(e) providing information and services through our websites and apps as well as via email,

online advertisements and social media; and

(f) undertaking activities, either directly or through our service providers, such as surveys,

online behavioural advertising, website analytics and email campaign management.

2.2 We collect personal information for the purposes and aims stated in this Policy.

2.3 We collect personal information from our members, non-members, third parties,

service providers, suppliers, contractors, consultants, and sponsors. The nature of such

personal information varies and it is collected in different ways. More information about this

is provided below.

2.4 In some instances, you may choose to provide information about another person, for

example, the name and contact details of someone who might be interested in becoming a

member. If you provide personal information about someone other than yourself to Minone

you must make sure that they have agreed to you providing their personal information to

us. We also ask that you make them aware of this Policy, for example by giving them a link

to it.

2.5 Minone has special protections in place to keep the personal information that we

collect safe and secure. These special protections include:

(a) training our staff to keep your personal information safe and secure;

(b) putting contractual arrangements in place to protect your personal information when we

disclose it (please see section 5 for information about disclosures);

(c) implementing separate storage and technical restrictions on who can access the

personal information; and

(d) taking reasonable steps to destroy or de-identify your personal information when we no

longer require it (for example for membership or legal purposes).

2.6 If Minone does not collect your personal information, we may not be able to provide

some or all of our products and services to you. You may also find that you do not

experience the full extent of our information and products and services, including our

websites and apps.

2.7 Membership information

(a) To become a member, you must complete various membership related applications.

Such applications request a range of personal information, including name and contact

details.

(b) In some instances, you may start a membership application online without completing

it. The information that is provided on the incomplete application is also collected by

Minone and is used to contact you about becoming a member.

(c) For ongoing membership management, including requests to upgrade or renew

memberships, we collect personal information from members about:

(d) the reasons for changing their level of membership, such as proof of ill health,

parenthood, study or travel.

2.8 Information about event attendance, education and training – members and non-

members

(a) When you register your attendance at various events, including webinars conducted by

Minone , you must complete an application. Such applications may (depending on the

circumstances) request:

(i) your name, contact information and location;

(b) Minone also collects a record of all attendees at its events.

(c) During an event, the Minone may collect images and sound recordings of the event,

including of the attendees. Please refer to section 3.11 for further information about how

Minone manages the collection of images and recordings.

(d) Where you participate in a course or other training, the Minone may collect information

about your enrolment, assessment answers, course results and feedback sheets.

2.9 Survey information

(a) From time to time, Minone or its service providers may collect personal information

from survey participants, whether they are members or not. Such personal information

may include name and contact details and location.Specific surveys may collect other

types of personal information, however participation in a survey is voluntary, so if you don’t

want to provide the requested information you don't have to.

(b) We will only use the personal information collected through surveys for analytical

purposes, to assist with improvement or development of our products and services, and in

relation to external studies conducted in partnership with unrelated third parties, including

with other professional education institutes for research purposes.

2.10 Non-member information

(a) To expand the Minone’s membership, we collect information about prospective

members from existing members who might refer a prospective member to Minone , from

publicly available sources.

(b) Information about prospective members will primarily include their name, past and

present occupation, location, specific areas of interest, and contact details.

2.11 Market research findings

(a) Minone may commission market research about members as well as non-members for

various purposes, including for index surveys and feedback. If our survey provider also

collects your personal information, that survey provider will make a copy of their privacy

policy available to you, and their collection and use of your personal information will be

subject to that privacy policy.

(b) Minone only collects and holds market research information in aggregate form and

does not connect any of this aggregate information with its personal information records to

try and ascertain an individual's responses.

2.12 Images and recordings

(a) Minone collects images (video or photographs) and sound recordings of its events,

which may either be taken by Minone or by a service provider.

(b) At the time of registering for an event, you will be given the option to indicate if you do

not want Minone to collect and/or use any images or recordings of you. You may also

contact Minone directly to express your preference.

(c) Minone’s contact details are provided in section 10.

Collection of personal information from our website, emails, apps and social media

2.13 Our websites

(a) When you visit our websites or download, access or register to use our websites,

(which may also include the use of any of our products, services or apps), we may collect

your personal information such as your name, address, email address, phone number,

date of birth, username, password and other information. We may also collect information

automatically, including technical information related to your mobile device, your device’s

unique identifier, your mobile network information, the type of mobile browser you use and

information about the way you use our products, services or apps.

(b) Depending on the particular product, service or app you use, and only after you have

agreed to such collection, for example at the time of first signing up for and installing an

app, we may also collect information stored on your device, including contact information,

location information or other digital content.

(c) When you access our apps via your mobile device, our service provider collects

username details to authenticate access to member-only content. We do not review or use

this information for any purpose beyond authentication with our membership database.

(d) We or our service providers use web analytics to collect a range of information about

your interactions with our websites. Web analytics software collects the information using a

number of techniques including cookies (both first and third party cookies) and Java Script.

We also use web analytics to collect information from the browsers of those who use our

websites. Please refer to the Minone Cookie Policy or further information about cookies

and how we handle cookie data.

(e) The information we collect using web analytics software includes your IP address,

domain name, date and time of visit, the pages visited and time spent on each page,

whether you have visited the site before and what site referred you to the web page. We

use this information to evaluate the effectiveness of our websites and the level of interest

in particular pages or Minone’s campaigns.

(f) We use a variety of technology to enhance your experience, including Google Analytics,

behavioural marketing tools to build and score a profile which influences what marketing

may be of interest to you, and tools to maintain contact with members, leads and

prospects.

(g) Our websites may contain links to other sites. We are not responsible for the privacy

practices or policies of those sites and we suggest that you review the privacy policies of

those other sites.

2.14 Emails

(a) If you send us an email, that particular address will be recorded automatically by our e-

mail messaging system for the purpose of replying to your e-mail. However, if you are a

member, we will normally use the e-mail address you provided in your membership

application/renewal, unless you ask us to use a different e-mail address.

2.15 Social media

(a) We participate in social media, for example. If we think it is relevant to the quality of

service that Minone provides or its objectives, we sometimes note the nature of any topic

discussed by a particular individual and their name. Minone may then contact the

individual in a separate forum to further discuss the topic. In some instances, Minone may

keep a note of the discussion, including details about what was discussed and any

interesting insights provided by the individual, and details about when the discussion

occurred.

(b) Social media services also handle your personal information for their own purposes.

These sites have their own privacy policies. We are not responsible for the privacy

practices or policies of those sites and we suggest that you review their privacy policies.

3. Use of personal information

3.1 We will not use your personal information for any purpose which you would not

reasonably expect unless it is consistent with the Privacy Act. If we think that you may not

expect us to use your information for a purpose which is directly related to the purpose of

our collection of that information, we will ask for consent before we use it for that purpose.

Personal information from membership, training course and event applications

3.2 We use such personal information to:

(a) manage the membership of Minone and member participation in certain programs;

(b) administer and meet member requirements for the particular service, course event or

program;

(c) help us improve a particular service, event or program;

(d) identify and analyse your activities and interests to better meet member needs and

attract new members;

(e) enable us to target marketing communications to you (please refer to section 5 for

further information); and

Research findings

3.3 We use such information to:

(a) identify your needs and ensure our products and services meet those needs;

(b) identify prospective members and provide marketing approaches designed to recruit

new members; and

Event images and recordings

3.4 We use sound and image recordings of our events to promote Minone, and to enable

us to improve our events, and for educational purposes (such as webinars).

3.5 Please refer to section 3.11 for further information about how Minone

manages the collection of images and recordings.

Data aggregation

3.6 In some circumstances, we collect your personal information and de-identify it for the

purpose of aggregating data. We primarily do this to better understand certain trends

among our membership, to plan and execute marketing campaigns, to improve our

products and services, or create new ones. We may also do so for internal reporting

purposes.

3.7 We will not aggregate data for a purpose which you would not reasonably expect,

unless it is consistent with the Privacy Act. If we have any doubt about whether you would

expect us to aggregate your personal information for a certain purpose, we will seek

consent from you.

4. Communications

4.1 We may send various types of communications to you, depending on your indicated

preference.

4.2 Our advertising and marketing material, content, information and communications

(Marketing Material) is sent to you if our records indicate that you would like information

about our products and services which may be of personal and/or professional benefit to

you, whether you are a member or non-member. These products or services may extend

beyond those provided by Minone , and may include offers from third parties that we or

our providers consider may of interest to you.

4.3 Our membership-related material, content, information and communications

(Membership-Related Material) is sent to members. By signing up for membership and

providing Minone with your contact details as part of that membership application, you

consent to receiving Membership-Related Material. Membership-Related Material includes

membership welcome letters, newsletters, or any other communication which does not

involve promotion of any products or services, including those of Minone.

4.4 We may send any of these Marketing Materials or Membership-Related Materials by

mail, telephone, email, SMS or other electronic methods, such as through social media or

targeted advertising. If you indicate a preference for a method of communication, we will

try to use that method where it is practical for us to do so.

4.5 When you access our websites, we may display customised marketing material to you

based on data stored in your cookies. Your opt-out options may be different for this kind of

marketing material. Service providers we use, including remarketers, may also display our

marketing material on other parties’ websites that you visit. The display of that marketing

material may be based on your prior visits to our websites and other internet activity. We

may also use data supplied by service providers to improve our marketing material and

advertising campaigns.

4.6 We give you the chance to opt-out of receiving Marketing Material and Membership-

Related Materials in our communications with you, such as forms, letters or emails, or you

can opt out by contacting us using the details provided in section 10 or by logging-in to

your user account.

4.7 Unless you have opted out, we will continue to provide:

(a) Marketing Material and Membership-Related Material to members for 12 months after

they have ceased to be members; and

(b) Marketing Material to non-members for 12 months after their last interaction with us.

5. Disclosure of your personal information

5.1 We only disclose your personal information for the purposes outlined in this Policy or

for purposes that are directly related to those purposes that you would reasonably expect.

Events

5.2 We disclose the name of event participants to:

(a) any Presenters under strict conditions to enable them to carry out their role in relation

to an event, for example, to organise table lists, or facilitate introductions;

(b) sponsors and potential sponsors to enable them to assess whether or not to sponsor

an event;

(c) providers of special member offers from time to time under strict conditions; and

(d) event attendees in the form of a list showing the names of all the people who have

registered to attend the event, unless at the time you registered for that event that you do

not want your name included in such a list.

5.3 We also disclose the name, title, organisation, post nominal, and credentials of any

Presenters to Minone members and the public generally by way of our website to promote

the particular event.

Courses

5.4 We may disclose the name of course participants to other participants in that same

course. This is shown as a list which is displayed on the day of the course showing the

names of all the people who have registered to attend the course.

5.5 We also may disclose the name, title, organisation, post nominal, and credentials of

any Presenters to Minone members, course participants, and the public generally by way

of our websites for the purpose of promoting the particular course.

Affiliated partners of Minone

Third party contractors and partners

5.6 We disclose personal information to contracted service providers, including those

service providers set out under the privacy headings in our  Terms and Conditions, who

assist us with a number of our functions and services including technology, data

processing, contact centre, legal, accounting, applicant verification and assessment,

business consulting, auditing, archival, delivery, banking, payments, market research,

content production and mailing but only for the purpose of fulfilling those services.

5.7 Service providers may use cookies and other technologies to conduct certain activity,

which then allows us to supply our services to you. Please refer to the Minone  Cookie

Policy for further information about how we handle cookie data.

Other disclosures

5.81 We may also disclose your personal information:

(a) to other members of Minone where you have consented to us sharing that information -

for example, if a member requests your contact details, we will call or email you to ask for

your consent before sharing your details; and

Where authorised or required by law

5.82 As authorised by the Privacy Act we disclose personal information in connection with

law enforcement activities by enforcement bodies, for example other investigations into

suspected fraud or unlawful activity.

5.83 We are required by Part 2C.1 of the Corporations Act 2001 (Cth) (Corporations Act)

to collect and record certain information in our member register, and allow an individual to

inspect the Minone member register and view current and past members’ names and

addresses. Inspection is free for members, but a fee may be payable by non-members. 

We will provide a copy of the register if you make a valid application under the

Corporations Act to us and pay the relevant fee. However, the Corporations Act and

Chapter 2C of the Corporations Regulations 2001 prohibit the individual from using the

information gained to contact, or send material to, members, and from using it for other

prescribed purposes and penalties apply for such misuse of such information.

5.84 We may also disclose personal information to Australian and overseas regulatory

authorities or other organisations to assist them with business licensing or due diligence

purposes. This could include the fact that you are a member of Minone , the nature of your

membership, the Minone courses you have completed, and your grades.

Overseas disclosure

5.85 From time to time, we may send your personal information overseas. Some of our

service providers are located in other countries including the US, UK and Singapore.

Where we use a service provider that hosts personal information in other countries, we

take steps that are reasonable in the circumstances to ensure that the host does not

breach the Australian Privacy Principles. The steps we take include:

(a) assessing whether the service provider is located in a country that has at least

equivalent privacy protections to those in Australia;

(b) adding provisions in our contract with the service provider that require them to protect

the personal information they hold; and

(c) when choosing a service provider, including in our considerations the privacy law or

scheme (if any) that applies in the country in which the service provider operates.

6. Security of personal information

6.1 We regularly assess the risks of misuse, interference, loss, unauthorised access,

modification or disclosure of personal information and ensure that we have adequate

measures, including policies, procedures and technology, to address those risks.

7. Retention of personal information

7.1 We hold member information for the period of 12 months.

8. Access and correction

8.1 You have a right to ask for access to the personal information we hold about you.

Unless there is a lawful reason not to, we will give you access to it and allow you to correct

any incorrect information. We may charge a fee for access (but not correction), and will

respond to your request within 30 days.

8.2 If you are a member, you can correct personal information we hold about you by

logging onto your user account, or by contacting us using the contact details below.

8.3 If you are a non-member, you can ask to correct personal information we hold about

you by contacting us using the contact details below.

8.4 We may ask you to verify your identity if you ask for access to your personal

information, or to correct your personal information, to ensure we don’t give information to

the wrong person.

8.5 If we don’t give you access to your personal information or refuse to correct it we will

tell you why.

9. Contact details and concerns

9.1 In the event that you have a question or concerns regarding the way in which we

handle your personal information, you should contact our Privacy Officer directly at:

Email: privacy@onewaylearning.com.au 

or through the contact form on the members profile page.

9.2 We take your privacy concerns seriously. Where you express any concerns that we

have interfered with your privacy, we will respond within 48 hours to let you know who will

be handling your matter and when you can expect a further response.

9.3 If you are unsatisfied with our response you may complain to the Office of the

Australian Information Commissioner. Information about how to make a complaint is

available at  https://www.oaic.gov.au/individuals/how-do-i-make-a-privacy-complaint .

10. Changing this policy

10.1 We may amend this Policy from time to time, including in response to legislative

changes, and notify you of any amendments through our publications and by posting an

updated version on  our website. Please let us know if you have any concerns about any

changes to this privacy policy.

10.2 Any amendments to this Policy will be effective immediately once it is posted to our

websites. Your use of our websites, products or services following such amendments

represents that you agree to be bound by the Policy, as amended.

10. This Policy was last amended in June 2022